Last Updated: 11-03-2025

1. Introduction
This Refund Policy outlines the circumstances under which DreamWheelsWin.com (“we”, “us”) may issue refunds for purchases made on our platform. By using the Site, you agree to comply with this policy.

2. Eligibility for Refunds

2.1 Valid Refund Requests
Refunds may be issued in the following cases:

• Duplicate Payments: Accidental multiple charges for the same transaction.

• Technical Errors: Failed competition entries due to Site malfunctions (e.g., payment processed but ticket not issued).

• Cancelled Competitions: If a competition is cancelled by us before the draw date.

• Undelivered Prizes: If a physical prize cannot be delivered due to our error (e.g., incorrect shipping details provided by us).

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2.2 Non-Refundable Purchases
Refunds will not be granted for:

• Used Tickets: Once a competition draw has occurred, tickets are non-refundable.

• Change of Mind: Discretionary decisions after purchasing a ticket.

• Expired Competitions: Tickets for completed competitions (regardless of outcome).

• User Errors: Incorrectly entered payment or account details.

• Force Majeure: Events beyond our control (e.g., natural disasters delaying prize delivery).

3. Refund Process

3.1 How to Request a Refund

• Submit a refund request via email to support@dreamwheelswin.com within 14 days of the issue.

• Include:

  • Your full name and account details.

  • Proof of transaction (e.g., receipt, bank statement).

  • A detailed explanation of the issue.

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3.2 Review and Approval

• We will investigate your claim within 7 business days and notify you of the outcome.

• Approved refunds will be processed to the original payment method within 5–10 business days.

4. Exceptions and Special Cases

4.1 Fraudulent Activity

• Refunds may be delayed or denied if fraud is suspected. We reserve the right to investigate and involve authorities if necessary.

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4.2 Prize Substitutions

• If a prize becomes unavailable, we may offer a substitute of equal or greater value instead of a refund.

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4.3 Legal Compliance

• Refunds may be issued to comply with UK consumer protection laws, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

5. Chargebacks

• Unauthorized chargebacks (disputing payments with your bank without contacting us first) may result in:

  • Account suspension.

  • Legal action to recover disputed funds.

• Always contact us at support@dreamwheelswin.com before initiating a chargeback.

6. Your Legal Rights
This policy does not affect your statutory rights under UK law, including:

• Consumer Rights Act 2015: Entitles you to a refund if services are not provided as described.

• Consumer Contracts Regulations 2013: Grants a 14-day “cooling-off period” for online purchases, unless the service has already begun (e.g., a competition entry).

7. Contact Us
For refund requests or questions:
Email: support@dreamwheelswin.com